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Effective Date: 30 September 2026
These Terms and Conditions of Use (the “Agreement”) constitute a distance service contract concluded electronically by means of distance communication without the parties being physically present together and are subject to Law No. 6502 on the Protection of Consumers (the “Law”) and the Regulation on Distance Contracts (the “Regulation”). This Agreement governs the membership relationship and the general framework for restaurant and accommodation services offered through the Platform. Each accommodation purchase made through the Platform is also subject to a separate Accommodation Sales Agreement concluded for that transaction.
Trade Name: Yemap Teknoloji ve Gıda Sanayi ve Dış Ticaret A.Ş. (“PRIVON” or the “Provider”)
MERSİS Number: 0947108275800001 Tax Office/Number: KAĞITHANE / 9471082758
Address: HAMİDİYE MAH. CENDERE CAD. A BLOK NO: 33 A KAĞITHANE/ İSTANBUL
Registered Electronic Mail (KEP) Address: [email protected] Email: [email protected]
Full Name / Turkish Identity Number / Address / Email / Telephone: The information declared by the Member in the membership application form and retained in the Platform records shall be controlling (the “Member” or the “Buyer”).
The Member declares that they enter into this Agreement to meet personal needs and not for commercial or professional purposes, and therefore qualify as a “consumer” within the meaning of Article 3 of the Law.
2.1. Law: Law No. 6502 on the Protection of Consumers.
2.2. Regulation: Regulation on Distance Contracts.
2.3. Ministry: Ministry of Trade of the Republic of Türkiye.
2.4.
2.5. Partner Establishment: A restaurant, hotel or other hospitality establishment that provides services to Members through the Platform and, for that purpose, has entered into a direct partnership agreement with PRIVON or has an indirect business relationship through an authorized partner or integration provider of PRIVON.
2.6. Privilege: A benefit offered to PRIVON members, which may vary according to the relevant service, Partner Establishment or business model and may take the form of a discount, special rate, additional benefit, priority access, preferential service or special terms.
2.7. Free Period / Paid Membership Period: The respective periods defined in Article 7 of this Agreement.
2.8. Durable Medium: In accordance with Article 4(1)(e) of the Regulation, any medium, including email, that enables information sent by or to the Member to be stored so that it can be reviewed for a reasonable period appropriate to its purpose and reproduced without alteration.
2.9. Means of Distance Communication: Any means enabling the Parties to conclude an agreement without meeting in person, including the Platform interface, email and mobile notifications.
2.10. Right of Withdrawal: The Member’s right to withdraw from this Agreement without giving any reason or paying a penalty, in accordance with the Law and the Regulation.
2.11. This Agreement is a distance contract under Article 48 of the Law and Article 4 of the Regulation. The Law, the Regulation and other applicable legislation form an integral part of this Agreement, and any provision of this Agreement that could be interpreted as conflicting with mandatory consumer protection rules shall yield to those rules.
3.1. This Agreement consists of the main agreement, ANNEX 1 Restaurant Reservation Terms and Privileges, ANNEX 2 Hotel Accommodation Sales Terms (together, the “Service Annexes”), and ANNEX 3 Model Withdrawal Form. The Service Annexes and the documents referred to in Article 16 form an integral part of this Agreement.
3.2. Each Service Annex applies only to the service it concerns. ANNEX 1 applies to restaurant reservations made through the Platform; ANNEX 2 applies to accommodation purchases made through the Platform.
3.3. For each accommodation purchase made through the Platform, the Member and PRIVON separately conclude a distance sales agreement specific to that transaction (the “Accommodation Sales Agreement”). If the documents conflict on a matter specific to a service, the Accommodation Sales Agreement, the relevant Service Annex and the main agreement shall apply in that order.
3.4. In the event of a conflict or ambiguity between the documents, the interpretation most favorable to the Member shall prevail. No document may be interpreted contrary to the mandatory provisions of the Law or the Regulation.
4.1. Before the Member completes the membership application or incurs any payment obligation, PRIVON shall submit for the Member’s approval a Precontractual Information Form prepared under Article 5 of the Regulation as a document separate from this Agreement. The form contains PRIVON’s identity and contact details; the principal characteristics of the Platform service; the duration of the Free Period and the mechanism for transition to the Paid Membership Period; the membership fee and payment method; the scope and procedure for exercising the right of withdrawal; and complaint channels. The Member may complete the membership application only after confirming that they have read and approved the Precontractual Information Form.
4.2. This Agreement is concluded, and becomes binding on the Parties, when (i) the Member electronically approves the Precontractual Information Form and this Agreement by declaring “I have read, understood and accept,” and (ii) PRIVON approves the membership application in accordance with Article 6.
4.3. In accordance with Article 6 of the Regulation, PRIVON [provision incomplete in the Turkish source concerning a copy of this Agreement and the Precontractual Information Form]. This confirmation also serves as the basis for determining when the withdrawal period begins.
4.4. For each accommodation purchase made through the Platform, the precontractual information obligations under Article 5 of the Regulation and the confirmation obligations under Article 6 of the Regulation shall be fulfilled separately for that transaction. The procedure is set out in ANNEX 2.
5.1. The purpose of this Agreement is to establish the terms on which the Member may use the membership, restaurant reservation and accommodation services offered by PRIVON, a private hospitality membership and reservation platform operated by PRIVON on an application and assessment basis, and the Parties’ mutual rights and obligations.
5.2. Membership Service: PRIVON acts as the provider, within the meaning of the Law, of the membership service offered to the Member, including access to the Platform, the opportunity to use Privileges and related digital services.
5.3. Restaurant Service: PRIVON is an information society service provider and technology platform that facilitates the transmission of restaurant reservation requests between the Member and Partner Establishments. PRIVON does not itself operate a restaurant or provide food and beverage services and acts as an intermediary service provider within the meaning of Law No. 6563 on the Regulation of Electronic Commerce. Detailed restaurant service terms are set out in ANNEX 1.
5.4. Accommodation Service: PRIVON sells the accommodation services offered through the Platform to the Member and collects the accommodation charge. In this capacity, it acts as a [seller/provider] toward the Member within the meaning of the Law. The relevant Partner Establishment actually performs the accommodation service. Detailed accommodation terms are set out in ANNEX 2 and the relevant Accommodation Sales Agreement.
6.1. Membership of the Platform is by invitation and/or application and assessment. An applicant submits a membership application by providing all requested information accurately and completely through the Platform.
6.2. 6.2.1. PRIVON assesses applications against its established criteria and may accept or reject an application or request additional information or documents. Submission of an application does not itself constitute acceptance.
6.2.2. The decision shall be communicated to the applicant on a Durable Medium. A rejection notice shall state the main reason in understandable terms. Technical details of fraud prevention and compliance criteria shall not be disclosed. Where disclosure is prohibited by law, this obligation applies only to the extent permitted by law.
6.2.3. PRIVON shall exercise its discretion in accordance with mandatory provisions, particularly the prohibition of discrimination under Article 122 of Turkish Penal Code No. 5237 and the principle of good faith under Article 2 of Turkish Civil Code No. 4721.
6.2.4. PRIVON shall decide applications within a reasonable time and shall not be liable for delays that are not attributable to it. Liability for intentional misconduct and gross negligence, and the consumer’s statutory rights to seek remedies, remain unaffected.
6.3. Membership is established only when PRIVON’s approval has been communicated to the applicant and the applicant has approved this Agreement in accordance with Article 4. Until the approval notice, the applicant may not use Platform services and no fee may be charged at this stage.
6.4. Membership is personal. The Member may not transfer or rent the membership account or its associated Privileges to third parties or allow their commercial use.
7.1. After membership approval, the Member may use the Platform and Privileges without charge (the “Free Period”). No fee, deposit or security shall be requested from the Member during the Free Period.
7.2. At least [15 (fifteen)] days before the Free Period ends, PRIVON shall notify the Member through the Platform and by email as a Durable Medium of (i) the end of the Free Period, (ii) the annual membership fee payable to continue and the total amount including any applicable taxes, (iii) the payment method, and (iv) the fact that transition to the paid period is possible only with the Member’s express approval as described in this Article.
7.3. The Paid Membership Period begins only if, in response to the notice under Article 7.2, the Member gives separate, affirmative approval through the Platform, such as by actively selecting a checkbox or personally completing the payment step (“Express Approval”). PRIVON may not treat inaction, silence or a preselected checkbox as approval. If the Member does not give Express Approval, their free use of the Platform shall end on the date specified in PRIVON’s notice, which shall be at least 7 (seven) days after the notice date.
7.4. The Paid Membership Period initiated by Express Approval lasts one (1) year and does not renew automatically at the end of that period. If continued membership is desired, the notice and Express Approval process in Articles 7.2 and 7.3 applies again. PRIVON may not collect a membership fee, automatically charge a stored payment instrument or automatically renew membership without the Member’s separate and express approval.
7.5. The annual membership fee is displayed on the Platform as a total amount inclusive of VAT. Changes in the fee may not be applied unilaterally to the Member’s detriment during an ongoing Paid Membership Period and take effect only for subsequent renewals. If PRIVON intends to increase the fee for a subsequent period, it shall notify the Member of the new fee at least 30 (thirty) days before renewal. If the Member does not accept the new fee, they may allow the membership to end without renewal and no charge shall be payable.
8.1. During membership, PRIVON gives the Member access to Privileges available at Partner Establishments. Privileges are determined separately for each Partner Establishment, and the current information published on the Platform applies.
8.2. As a rule, Privilege options cannot be combined. The Member cannot use other options in the same reservation in addition to the option selected. Whether a Privilege may be combined with a Partner Establishment’s own campaigns, promotions or loyalty programs depends on that establishment’s policy and shall be stated on the Platform before the reservation.
8.3. Privileges for restaurant reservations are governed by ANNEX 1, and Privileges for accommodation purchases by ANNEX 2.
9.1. Restaurant reservations made through the Platform are subject to ANNEX 1. Accommodation purchases are subject to ANNEX 2 and the relevant Accommodation Sales Agreement.
9.2. The Partner Establishment’s terms concerning reservations, cancellations, changes, no-shows and similar matters shall be presented to the Member on the Platform before a reservation request or purchase is completed.
10.1. No charge is made to the Member during the Free Period. The annual fee for the Paid Membership Period is clearly displayed, inclusive of VAT, in the notice under Article 7.2 and on the Platform.
10.2. The membership fee is collected by PRIVON or an authorized/licensed payment institution with which PRIVON has an agreement, using the payment method chosen by the Member when giving Express Approval.
10.3. Subject to the Member’s explicit consent, PRIVON may arrange for payment card information to be stored with a PCI DSS compliant payment institution using tokenization to facilitate future reservations. Card details are not stored in plain form in PRIVON’s own systems.
11.1. General Rule: Under Article 48 of the Law and Article 9 of the Regulation, the Member may exercise the right of withdrawal within fourteen (14) days from the date on which they give Express Approval for the Paid Membership Period (the date the contract is concluded), without giving any reason or paying a penalty.
11.2. Exercising the Right of Withdrawal: The Member may exercise this right by completing the Withdrawal Form attached to this Agreement (ANNEX 3) and sending it to PRIVON through the Platform, by email or by other means provided for in Article 10 of the Regulation. Sending the notice within the applicable period is sufficient. Notice on a Durable Medium is recommended to facilitate proof.
11.3. Request for Immediate Performance and Scope of Withdrawal: At the time of Express Approval and before completing payment, the Member is clearly informed and asked, by means of a separate checkbox, whether they wish to begin using the Platform’s paid services, including Privileges, immediately upon payment of the membership fee without waiting for the withdrawal period to expire (the “Request for Immediate Performance”). If the Member makes such a request and performance of the service actually begins, the Member cannot exercise the right of withdrawal under Article 11.1 once performance is complete. If the Member withdraws before performance is complete, PRIVON shall refund the balance after deducting a reasonable amount for the portion actually performed.
11.4. Processing the Refund:
11.5. Exclusions: Reservations and purchases for accommodation and food and beverage services relating to a specified date or period are excluded from the right of withdrawal under Article 15(1)(g) of the Regulation. This exception is also addressed in ANNEX 1 for restaurant reservations and ANNEX 2 for accommodation purchases.
11.6. Following the establishment of membership, the Withdrawal Form shall be sent to the Member together with the Precontractual Information Form and this Agreement on a Durable Medium. They shall also remain accessible to the Member at all times in the “My Account > Membership Information” section of the Platform.
12.1. If the annual membership fee cannot be properly collected from the stored payment instrument, PRIVON shall warn the Member and allow a reasonable additional period for payment. If payment is not made within that period, PRIVON may suspend the Member’s access associated with the Paid Membership Period. Until payment is completed, access to the Platform may continue with the limited services available during the Free Period or, at PRIVON’s discretion, be suspended entirely.
12.2. Unless the Parties agree otherwise, only statutory interest may be claimed in the event of default. No penalty or disproportionate compensation provision that would constitute an unfair term under Article 5 of the Law shall be applied against the Member.
13.1. The Member acknowledges, represents and undertakes that the information provided to PRIVON during application and membership is accurate, current and complete.
13.2. The Member is personally responsible for keeping account credentials, including usernames and passwords, confidential and for all transactions carried out through the account. The Member shall notify PRIVON immediately upon becoming aware of unauthorized use.
13.3. The Member agrees to use the Platform and Privileges solely for personal purposes and not to transfer, sell or commercialize membership or reservation rights for the benefit of third parties.
14.1. PRIVON’s liability depends on its capacity in relation to the relevant service. Liability relating to restaurant services is governed by ANNEX 1; liability relating to accommodation services is governed by ANNEX 2 and the relevant Accommodation Sales Agreement. This provision does not exclude PRIVON’s liability for its own fault in relation to performance of the membership service, fees or the right of withdrawal.
14.2. PRIVON does not guarantee uninterrupted or error-free operation of the Platform. The Member acknowledges that access may be temporarily interrupted by technical failures, maintenance or force majeure.
14.3. Without prejudice to liability for intentional misconduct or gross fault, PRIVON’s liability under this Agreement is limited to direct and foreseeable losses. This limitation does not exclude or restrict any mandatory rights of the Member under the Law, including the right of withdrawal and rights arising from defective services.
15.1. All software, designs, trademarks, logos and content relating to the Platform belong to PRIVON or its licensors. The Member is granted a limited, nonexclusive and nontransferable right to use the Platform solely for personal purposes.
15.2. The Member may not reproduce, distribute or reverse engineer Platform content, or use it for commercial purposes without PRIVON’s written permission. Reproduction, publication or commercial use of the prices and Privileges displayed to the Member falls outside the scope of this personal use right.
16.1. PRIVON processes the Member’s personal data in accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”) and applicable legislation. The purposes and legal bases of processing, recipients of transfers and the Member’s rights under Article 11 of the KVKK are set out in the Privacy Notice and Privacy Policy separately published on the Platform. These documents are annexes to and form an integral part of this Agreement.
16.2.
17.1. The Member may terminate membership at any time through the Platform without giving any reason. This is a separate right from the right of withdrawal under Article 11 and does not give rise to a refund for services actually used before termination. If the Paid Membership Period has not yet begun or the withdrawal period is ongoing, Article 11 applies.
17.2. If the Member breaches this Agreement, Platform rules or applicable legislation, PRIVON may suspend or terminate membership after giving prior written notice and a reasonable period to remedy the breach. In cases of serious breach, such as fraud, misuse, public disclosure of personalized price and Privilege information or unauthorized transfer to a third party, PRIVON may terminate membership immediately without notice.
17.3. Termination of membership for any reason does not automatically cancel restaurant reservations already transmitted to a Partner Establishment or Accommodation Sales Agreements already concluded before the termination date. ANNEX 1 and ANNEX 2 govern those matters.
18.1. Natural disasters, epidemics, war, terrorism, cyberattacks, outages caused by infrastructure providers and other unforeseeable events beyond the Parties’ reasonable control constitute force majeure. During such an event, the affected Party’s obligations under this Agreement are suspended for the duration of the event. Force majeure does not extinguish the Member’s right of withdrawal or other mandatory rights under the Law.
19.1. The Parties undertake to keep nonpublic commercial and technical information learned in connection with this Agreement confidential and to use it solely for performance of the Agreement.
19.2. Personalized Prices and Privilege Information. The Member acknowledges that the room and service prices, Privileges, discount rates, promotional terms and reservation offers displayed to them on the Platform are offered exclusively to them on the basis of their membership status, are not public and constitute confidential information in the nature of trade secrets of PRIVON and the Partner Establishments. The exceptions in the last sentence of Article 19.1 do not apply to this information. Unlawful publication of this information by any member or third party does not make it public information.
19.3. Prohibition on Sharing. The Member may not disclose, publish or transmit information covered by Article 19.2 to the public or to nonmember third parties by any means, including screenshots, screen recordings, photographs, videos, shared links, lists or price disclosures, whether through social media platforms, messaging groups, forums, websites, the press or other media. The Member may not use the information commercially for their own benefit or that of third parties. General promotion of the Platform and PRIVON’s services is permitted provided prices and Privilege details are not disclosed.
19.4. Personal Nature. Prices and Privileges granted through the Platform are personal to the Member. They may not be transferred or used on behalf or for the account of third parties, and the membership account may not be shared. Use by companions staying with the Member is limited to the conditions stated on the Platform.
19.5. Prohibition on Automated Access. The Member may not collect, process or transmit to third parties Platform content or information covered by Article 19.2 by automated means, including bots, robots, scraping or bulk downloading.
19.6. Consequences of Breach. A breach of Articles 19.2 through 19.5 is a material breach of this Agreement. PRIVON may suspend or terminate membership under Article 17.2 and may terminate it immediately without notice if the breach is systematic or commercial in purpose. PRIVON reserves its rights to claim compensation for losses suffered and to bring claims under Article 55 of Turkish Commercial Code No. 6102. This Article does not extinguish the Member’s mandatory rights under Law No. 6502.
19.7. Duration. The obligations in Articles 19.2 through 19.5 remain in effect after termination of membership for the period specified in Article 19.1.
20.1. PRIVON reserves the right to amend this Agreement and the Platform terms of use. Amendments shall be announced to the Member through the Platform and by notice to the email address provided by the Member. Amendments favorable to the Member take effect on the date of notice.
20.2. Amendments to the Service Annexes are also subject to the procedure and principles in Article 20.1. They do not affect Accommodation Sales Agreements concluded or reservations transmitted to a Partner Establishment before the amendments take effect.
21.1.
22.1. Applications may also be submitted through the “Consumer Information System (TÜBİS)” via e-Devlet, Türkiye’s e-Government portal.
23.1. All notices between the Parties shall be sent to the email addresses supplied by them or through the Platform’s notification tools. The Member accepts that the email address supplied in the membership application is a valid address for notices and shall inform PRIVON immediately of any change to that address.
24.1. This Agreement is governed by Turkish law. Without prejudice to the remedies stated in Article 22,
25.1. This Agreement takes effect when the Member electronically approves the membership application and the Precontractual Information Form under Article 4 and PRIVON accepts the application, and remains in effect until membership ends.
25.2. By joining the Platform, the Member declares that they have read, understood and accepted all provisions of this Agreement, the Service Annexes, the Precontractual Information Form, and the Privacy Notice and Privacy Policy that form annexes to it.
1.1. This Annex applies to reservations made by the Member through the Platform at Partner Establishments that are restaurants (“Partner Restaurants”) and to the Privileges offered in connection with those reservations. Matters not governed by this Annex are subject to the main body of the Agreement.
1.2. For restaurant reservations, PRIVON acts as an intermediary service provider under Article 5.3 of the Agreement. The contract for food and beverage services is concluded between the Member and the Partner Restaurant. PRIVON is not a party to that contract and does not collect any payment, commission or service fee from the Member for the food and beverage service.
2.1. The type, rate and scope of the Privilege offered to the Member at a Partner Restaurant are determined separately for each restaurant and clearly shown on that restaurant’s Platform page before the reservation. The Privilege displayed on the Platform when the reservation is made applies to the Member.
2.2. The products and services to which a Privilege applies, and any exclusions, such as alcoholic beverages, set or fixed menus, special occasion or event menus and service charges, are clearly shown on the Partner Restaurant’s Platform page before the reservation. A restriction not displayed in advance on the Platform may not be invoked against the Member.
2.3. A Privilege applies to a reservation made through the Platform and confirmed by the Partner Restaurant, provided the Member attends in person. The maximum number of people eligible for the Privilege and the conditions applicable to companions are shown on the Platform.
2.4. If requested by the restaurant, the Member shall present the digital membership verification tool available on the Platform, such as a membership card or QR code, to use the Privilege. Where necessary, the Partner Restaurant may request identification to verify membership.
2.5. Combining Privileges with one another or with a Partner Restaurant’s own campaigns, promotions or loyalty programs is governed by Article 8.2 of the Agreement.
2.6. If a Partner Restaurant does not apply a Privilege or applies it incompletely, the Member may report the issue to the Partner Restaurant before paying the bill, if possible, and may in any event report it to PRIVON through the Platform. PRIVON shall follow up with the Partner Restaurant and inform the Member of the outcome within [7 (seven)] business days. PRIVON remains liable for its own fault, including incorrectly displaying a Privilege on the Platform. This paragraph does not restrict the Member’s rights under the Law.
3.1. The Member requests a reservation at a selected Partner Restaurant through the Platform by specifying the date, time and number of guests. The Member may add special notes in accordance with Article 4.
3.2. PRIVON transmits the reservation request to the Partner Restaurant’s own reservation system or, where no such system exists, to the email address or WhatsApp Business line specified by the Partner Restaurant.
3.3. The final approval, acceptance, rejection or modification of a reservation rests exclusively with the relevant Partner Restaurant; PRIVON does not guarantee confirmation. PRIVON shall, however, exercise due care in transmitting the request and relaying the Partner Restaurant’s approval or rejection to the Member. PRIVON remains liable for direct losses caused by its own fault.
3.4. A reservation becomes final when the Partner Restaurant’s confirmation is communicated to the Member through the Platform and/or by email or mobile notification. If the Partner Restaurant does not respond, the request lapses automatically and the Member is notified.
3.5. A request to change the date, time or number of guests for a confirmed reservation must be submitted through the Platform and is subject to the Partner Restaurant’s approval.
4.1. The Member may add notes concerning allergies, dietary preferences, special occasions or seating preferences to a reservation request. Adding notes is optional and is not a condition of receiving a Privilege.
4.2. Notes concerning allergies and similar matters that may constitute health information are transmitted to the relevant Partner Restaurant solely to fulfill the reservation. The processing, legal basis and retention period for this data are governed by the Privacy Policy.
4.3. The Partner Restaurant is responsible for preparing and serving food in accordance with the notes. The Member is advised to communicate allergy information separately and verbally to Partner Restaurant staff at the restaurant.
5.1. No-show, cancellation and change conditions are governed by the relevant Partner Restaurant’s policy. These conditions are shown on the Platform before the reservation, and the Member is deemed to accept them by completing the reservation.
5.2. The Member may cancel a reservation through the Platform. For a cancellation after the deadline specified in the Partner Restaurant’s policy or a failure to attend without notice (no-show), any consequences concerning a deposit or cancellation charge are subject to that policy and Article 6.2.
5.3. If a Partner Restaurant cancels or changes a confirmed reservation, PRIVON shall notify the Member as soon as it becomes aware and, where possible, suggest another Partner Restaurant or time. Claims arising from the Partner Restaurant’s cancellation shall be brought against the Partner Restaurant. PRIVON remains liable for its own fault.
5.4. Under Article 15(1)(g) of the Regulation, there is no right of withdrawal for food and beverage reservations for a specific date and time. This is brought to the Member’s attention under Article 11.5 of the Agreement.
6.1. The Member pays the food and beverage bill directly to the Partner Restaurant. PRIVON is not a party to this payment flow.
6.2. Where a Partner Restaurant requires a deposit, preauthorization or advance payment, the amount, collection method and refund conditions are shown on the Platform before the reservation. These amounts are collected by the Partner Restaurant or through an authorized/licensed payment institution with which it has an agreement. PRIVON does not collect them or store payment card details in its own systems.
7.1. PRIVON is a technology platform facilitating the transmission of reservation requests between the Member and the Partner Restaurant. It makes no undertaking concerning the nature, quality, hygiene or performance of the food and beverage service provided by the Partner Restaurant. Primary responsibility for these matters rests with the relevant Partner Restaurant.
7.2. Within the framework of Articles 5.5 and 14 of the Agreement, PRIVON is responsible for transmitting reservation requests, accurately displaying Privilege information on the Platform as provided by the Partner Restaurant, and errors arising from its own systems and infrastructure.
7.3. The Member may submit complaints concerning a Partner Restaurant’s service to PRIVON through the Platform. PRIVON shall share the complaint with the Partner Restaurant, follow it up and inform the Member of the outcome. The Member’s rights to seek remedies under Article 22 of the Agreement remain unaffected.
8.1. If a Partner Restaurant leaves the Platform, reservations confirmed before its departure and their associated Privileges remain valid. PRIVON shall follow up with the Partner Restaurant regarding their application.
8.2. If membership ends, restaurant reservations confirmed before the termination date are subject to Article 17.3 of the Agreement.
1.1. This Annex applies to accommodation purchased by the Member through the Platform at Partner Establishments that are hotels or other accommodation facilities (“Partner Hotels”). This Annex applies whether the relationship between PRIVON and the Partner Hotel is direct or established through an accommodation supplier or integration provider with which PRIVON has an agreement (an “Accommodation Supplier”).
1.2. PRIVON sells the accommodation service to the Member and acts as a provider toward the Member within the meaning of the Law. The Partner Hotel actually performs the accommodation service. This does not remove PRIVON’s liability toward the Member under the Law.
1.3. The Member and PRIVON conclude a separate Accommodation Sales Agreement for each accommodation purchase. This Annex constitutes the general terms of those Accommodation Sales Agreements. The order of precedence among the documents is governed by Article 3.3 of the Agreement.
2.1. Before the Member incurs a payment obligation, PRIVON provides transaction-specific precontractual information under Article 5 of the Regulation. At a minimum, this includes the name and address of the property; check-in and check-out dates; room type, meal plan and number of guests; total price inclusive of taxes; items excluded from the price and payable at the property; cancellation, amendment and refund terms, including any deadline for free cancellation with its date and time; payment method; information that no right of withdrawal applies; PRIVON’s identity, contact and corporate document details; and complaint channels.
2.2. The Member approves the precontractual information and the Accommodation Sales Agreement by selecting a separate checkbox on the Platform and personally completing the payment step. Preselected checkboxes do not constitute approval.
2.3. The Accommodation Sales Agreement is concluded when payment is successfully completed and the reservation is confirmed by the Partner Hotel or Accommodation Supplier. PRIVON shall send the Accommodation Sales Agreement, precontractual information and reservation confirmation document (voucher) to the Member on a Durable Medium within [24 (twenty-four)] hours of conclusion and, in all cases, before the accommodation begins.
2.4. If a reservation cannot be confirmed because of a real-time change in price or availability, the purchase is deemed not to have been concluded. PRIVON shall inform the Member immediately and refund or release any amount collected or held within 14 (fourteen) days at the latest, without any charge to the Member.
3.1. Accommodation prices are displayed in Turkish lira as total amounts including VAT and accommodation tax. Prices shown to the Member are personalized and confidential under Article 19.2 of the Agreement.
3.2. Services included in and excluded from the price, including the meal plan, extras and property fees, are clearly stated in the precontractual information. The Member is not responsible for additional charges that were not stated there.
3.3. After the Accommodation Sales Agreement is concluded, the price may not be changed to the Member’s detriment.
3.4. If a technical error causes a price to be displayed that is clearly and manifestly incorrect, PRIVON shall inform the Member immediately and offer the choice of proceeding at the correct price or cancelling without charge. If the Member chooses cancellation, the amount paid shall be refunded within 14 (fourteen) days at the latest.
4.1. Privileges at Partner Hotels are not limited to a fixed rate and vary by establishment. Before each purchase, the Privilege options then available at the relevant Partner Hotel are listed on the Platform. The Member selects one of these options when making the purchase. The type, rate, monetary value and conditions of each option are clearly displayed alongside it on the Platform.
4.2. Privileges dependent on property availability, such as a room upgrade, early check-in or late check-out, are identified as such on the Platform and expressly stated not to be guaranteed. Privileges not identified in this manner are deemed guaranteed.
4.3. If the Partner Hotel fails to provide the selected Privilege, the Member shall notify PRIVON through the Platform. PRIVON is liable to the Member in its capacity as seller, without prejudice to its right of recourse against the Partner Hotel and Accommodation Supplier.
5.1. As a party to the Accommodation Sales Agreement, PRIVON collects the accommodation charge in its own name and for its own account through a payment institution authorized under Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. The Member’s payment obligation is discharged in full upon payment to PRIVON. The payment arrangements between PRIVON and the Partner Hotel or Accommodation Supplier do not bind the Member and may not be invoked against them.
5.2. Payment is taken [in full at the time of purchase / as a preauthorization in accordance with the cancellation policy] using the payment institution’s secure payment infrastructure, such as 3D Secure. Storage of payment card information is subject to Article 10.3 of the Agreement.
6.1. The invoice for the accommodation charge is issued by [PRIVON / Partner Hotel] and sent to the Member electronically.
7.1. The applicable cancellation policy for each purchase is clearly stated in the precontractual information and reservation confirmation: (a) nonrefundable rate; (b) free cancellation until a specified date and time; or (c) partially refundable cancellation. The free cancellation deadline is displayed with the time zone of the property’s location.
7.2. The Member submits a cancellation request through the Platform. Any amount refundable under the cancellation policy shall be returned through the original payment method within 14 (fourteen) days at the latest from the date PRIVON receives the request.
7.3. Requests to change the dates, room type or number of guests are subject to availability at the Partner Hotel and any price difference. The terms of the change are presented to the Member and their approval is obtained before it is applied.
7.4. Under Article 15(1)(g) of the Regulation, there is no right of withdrawal for accommodation services relating to a specified date or period. This is brought to the Member’s attention under Article 11.5 of the Agreement. The Member may exercise cancellation rights in accordance with the cancellation policy displayed under Article 7.1.
8.1. If the Partner Hotel or Accommodation Supplier cancels or changes a concluded Accommodation Sales Agreement, or it becomes clear that the accommodation cannot be provided on the promised terms, PRIVON shall notify the Member on a Durable Medium immediately upon learning of the situation and no later than 3 (three) days thereafter.
8.2. In this case, the Member may choose either (a) accommodation at an equivalent property of the same or a higher category without additional charge, or (b) a full refund of the amount paid within 14 (fourteen) days at the latest.
8.3. This Article does not restrict the Member’s rights under the Law concerning defective services or under general legal provisions. PRIVON retains its right of recourse against the Partner Hotel and Accommodation Supplier.
9.1. Check-in and check-out times and property rules, including those concerning pets, smoking, age restrictions and extra beds, are stated in the precontractual information. The Member and companions shall comply with them.
9.2. The Member and companions shall present valid identification at check-in as required by applicable law. For accommodation abroad, the Member is responsible for meeting passport, visa and entry requirements.
9.3. The Member is responsible for the accuracy of information supplied about companions at the time of purchase and for informing them of the Privacy Policy in relation to the processing of their personal data.
9.4. Information about the property, rooms and amenities is based on information supplied by the Partner Hotel or Accommodation Supplier. If images are illustrative, this is stated on the Platform.
10.1. Under the Law, PRIVON is liable to the Member for performance of the accommodation service in accordance with the characteristics stated in the precontractual information and reservation confirmation. PRIVON retains its right of recourse against the Partner Hotel and Accommodation Supplier.
10.2. The Member is advised to report any issue arising during the stay promptly to property staff and, at the same time, to PRIVON through the Platform or at [email protected]. PRIVON shall follow up the complaint with the Partner Hotel and, where necessary, the Accommodation Supplier and inform the Member of the outcome within [7 (seven)] business days.
10.3. The Member’s rights to seek remedies under Article 22 of the Agreement remain unaffected.
11.1. If accommodation cannot be provided because of force majeure, such as a natural disaster, epidemic, travel or operating restrictions imposed by public authorities, or closure of the property, the Member may choose accommodation on an equivalent date or at an equivalent property, or a full refund of the amount paid within 14 (fourteen) days at the latest.
11.2. A failure or delay by the Partner Hotel or Accommodation Supplier to refund PRIVON does not permit PRIVON to delay the Member’s refund.
12.1. Termination of membership for any reason does not affect Accommodation Sales Agreements concluded before the termination date. They shall be performed at the price and with the Privileges applicable at the time of purchase.
12.2. Termination of the Partner Hotel’s or Accommodation Supplier’s relationship with PRIVON does not affect previously concluded Accommodation Sales Agreements. Article 8 applies if they cannot be performed.
(To be completed only by Members wishing to exercise the right of withdrawal)
To: PRIVON ([Yemap Teknoloji ve Gıda Sanayi ve Dış Ticaret A.Ş.]) | [[email protected]/ HAMİDİYE MAH. CENDERE CAD. A BLOK NO: 33 A KAĞITHANE/ İSTANBUL]
I hereby give notice that I exercise my right of withdrawal from the agreement for the membership service described below.
Date the Agreement was concluded / Express Approval was given:
Member’s Full Name:
Member’s Address:
Date:
Member’s Signature (only if this form is submitted on paper):